Ready bug when you redeem a gift carte

Google Play gift cards can exist redeemed for credit in the course of Google Play residual. You can utilize your balance to purchase content on Google Play.

If you lot accept trouble when you effort to redeem a promotion:

  • Make certain information technology'south a Google Play souvenir bill of fare. We can't take other types of gift cards.
  • Make sure y'all type the code correctly. Don't use spaces or dashes.

Common problems with gift cards

Can't read the code on the gift card

First, effort to scan your gift carte du jour:

  1. On your Android phone, open the Google Play app Google Play.
  2. At the top right, tap the Profile icon.
  3. Tap Payments & subscriptions and then Redeem gift code.
  4. Tap Scan gift card.

If you lot can't read your code, contact our support team for help. When you contact us, you need:

  • A motion-picture show of the back of the card: The card's serial number must be visible.
  • Your receipt: We need your proof of purchase.

Code invalid or input wrong

First, effort to scan your gift bill of fare:

  1. On your Android phone, open up the Google Play app Google Play.
  2. At the top correct, tap the Profile icon.
  3. Tap Payments & subscriptions and then Redeem gift code.
  4. Tap Scan souvenir card.

If you can't scan your souvenir card, y'all can enter the code manually. Make sure y'all enter the lawmaking correctly. Don't use spaces or dashes when you enter the code, and check that y'all input the correct letters.

If information technology even so doesn't piece of work, your souvenir bill of fare may non exist activated. Gift cards bought at physical stores must be activated by the seller when they're purchased. Google can't actuate gift cards on behalf of the store.

  • To check if the gift menu was activated, contact the retailer where you purchased the card or the company who issued the lawmaking.
  • If the store confirms the bill of fare is activated and yous notwithstanding become an error message, contact united states of america for help.

Code was already redeemed

If you go an error that says your code was already redeemed, so it can't be redeemed over again. The credit should appear in your Google Play remainder. Acquire how to bank check your Google Play rest.

If you can't find the credit:

  • Make sure you're signed in to the same business relationship you lot used when you redeemed the lawmaking. Larn how to switch accounts.
  • Check that friends and family members who may take had access to the code didn't redeem it.

For privacy and security reasons, we can't share any information about the Google Account where a gift card is redeemed.

Your Google Play residuum reached its limit

There are limits for the total value of your Google Play remainder. You lot can't redeem a promotion if its value puts your balance over the limit for your country.

To redeem the promotion:

  1. Spend some of your balance.
  2. Await 24 hours.
  3. Try to redeem the lawmaking again.

Other gift card errors

Mistake Message Solution
"Couldn't redeem this code. This lawmaking can only be used in [country/region]. Come across the Gift Card terms of service."

Y'all must be a resident of the country where the promotion is offered. Confirm the payment method matches your home country.

In some cases, you must physically exist in the state or region. If y'all recently moved to another country, yous may need to modify your Google Play state.

For more than information, cheque the Google Play gift bill of fare and prepaid rest Terms of Service.
"Nosotros demand more than info to redeem your gift card. Send u.s. details." To help our team investigate the upshot, submit this form.
"There is a trouble with that code. Try a different 1 or acquire more than." To aid our squad investigate the effect, submit this course.
"Can't redeem your gift card due to an issue with your account." You may need to verify and update your data. Learn how to fix issues with payments.
"We need you to verify your identity before we allow you to add together residue to your Google Play account."

Larn how to update and verify your identity and tax information.

If your identity cannot exist confirmed, you may lose access to your Google Play residual.

Related resources

  • Add to & cheque your Google Play balance
  • What you can buy with your Google Play remainder
  • Your payment was declined due to an issue with your account

Was this helpful?

How can nosotros improve it?